At Hometech Support, we’re committed to protecting and respecting your privacy, our full Data Protection Policy can be downloaded here – Click Here
We wanted to explain a bit more about what this policy means for you, including:
- When and why we collect personal information about people who visit our website.
- How we use personal data
- The conditions under which we may disclose it to others and how we keep it secure.
By using our website, you’re agreeing to be bound by this Policy. We keep this Policy under regular review so please check from time to time. This Policy was last updated in April 2018. Please check this page occasionally to ensure that you’re happy with any changes.
If you have any questions regarding this Policy and our privacy practices or you wish to check, update or remove the personal data we hold on your behalf please get in touch via:
Telephone: 0800 304 7777
Writing: Hometech Support, 71 The Avenue, Cliftonville, Northampton, NN1 5BT
What Type of Information is Collected from You?
The following personal data is collected, held, and processed by the Rapid Insure in order to process enquires, quotes or administer policies:
- Contact information including email address, postal address and telephone number;
- Details on Technical Equipment
- Any personal data relating to other data subjects that the data subject may send to us (EG Power of Attorney’s contact details).
- Personal and Employment data sent to us regarding a job application
In addition to the above, the following personal data is collected, held, and processed by the Company via our website:
- demographic information such as post code
- IP address;
- web browser type and version; and
- operating system.
How do We Collect Information from You?
We obtain information about you when you use our website, for example, when you contact us about products and services either through the website, over the phone, via email or social media.
How is your information used?
We may use your information to:
- Purchase a membership
- Run Diagnostics
- Process tech support claims;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you.
- Process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
Third Party Service Providers Working on Our Behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to book in an engineer to attend the property and repair or replace equipment). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about other products or services we offer, then you can select your choices by ticking the relevant boxes in the Declaration section when you buy online or over the telephone.
You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on 0800 304 7777
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Hometech Support’s Website uses Google Analytics service – this is a product that has been developed by Google and is used to help improve the usability and flow of the website. The information collected does not include bank details or any sensitive personal data. Data collected is for internal use only.