Technical Support Services

Our unique service provides you with unlimited Technical help for:

  • WiFi & Connectivity Issues
  • Setting up your Smart Home
  • Smart TV Problems
  • Audio, Video and Streaming problems
  • Remote Set Up & Pairing
  • Sky, Freeview and Freesat Viewing Problems

For Just £6.99 a month you will have unlimited access to our team of UK based Tech Support Specialists. Give us a call for free on 0800 304 7525. We are here 5 days a week to assist you with any problems you may be having with your internet connected devices.

Hometech Support run diagnostics, help and support over the phone and via email. However, if we can’t for whatever reason, fix your problem we will let you know what you need to do next and can even put you in touch with a nationwide network of technical engineers who can fix the problem (next day) on site at a preferential rate.

Please note none of our services include the repair of physically damaged equipment.

Technical Support Icon of a routerWiFi & Home Network Connectivity Support

Is your Wi-Fi signal intermittent or drop unexpectedly from time to time? The most common causes for a wireless connection drop are your wireless router and network card both or which our Tech team can help you with straight away. We can also help with other complicated problems – give us a call today on 0800 304 7525!

Services Include:

  • Troubleshooting dropping and intermittent signal
  • Troubleshooting router issues
  • Advise, troubleshooting support on wifi signal boosters and extenders
  • Connecting devices to your wireless network
  • Making sure your router and network is secure

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Technical Support Icon of Smart Home DeviceSmart Device Set Up

Give our smart device experts a call to help you get your smart home connected up quickly and efficiently. We can help with set up, configuration, updates and troubleshooting.

Services Include:

  • Connect the smart device to a mobile or tablet app(s)
  • Set up and configure your smart device
  • Guidance and tips on smart device functionality including how you can use it on a daily basis.

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Icon of Broken Television for Technical SupportTelevision Viewing Support

Experiencing technical difficulties with your TV? We provide support for all brands of TV no matter the age, size or technical specification.

Services Include:

  • Diagnosing and fixing reception and signal issues
  • Source and tuning set up and issues
  • Fixing Smart TV specific issues EG App installation and usuage
  • Ensuring connected devices (blu-ray player, streaming devices) are working properly

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Technical Support Icon of Smart Television Set UpAudio, Video and Streaming Problems

Experience problems with audio, video or streaming devices. Whatever the issue give our Technical Help team a call on 0800 304 7525 and they will be able to help get connected or run diagnostics on any problems you may be having.

Services Include:

  • Troubleshoot or connect device(s) to a TV
  • Troubleshoot or connect device(s) to an amp or audio system
  • Troubleshoot or connect device(s) to a Wi-Fi network
  • Guidance and tips on device functionality

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Technical Support Icon of Remote Control SyncingRemote Set Up And Pairing

Have you received a new remote or having issues with an existing one? Let us help! Whether it be for your television, Sky dish, streaming device or even home theatre.

Services Include:

  • Major branded remote set up, configuration and pairing
  • Universal remote Control set up, configuration and pairing
  • All Sky remote set up, configuration and pairing
  • Streaming, soundbars & home Theatre remote controls
  • We can even walk you through functionality of the remote to make sure you get the most out of it.

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Icon of Sky Box for Technical SupportSky, Freesat And Freeview Support

No Sky Signal? No problem. Our UK based technical help team can run over the phone diagnostics which takes about 5 minutes and fixes 30% of Sky viewing problems!

Services Include:

  • Diagnosing and fixing “No Sky Signal” or “No Satellite Signal” errors
  • Box issues – stuck in standby, not turning on etc
  • Software Updates
  • Planner rebuilds
  • Diagnosing dish, LNB and aerial reception issues
  • Identifying and checking Co-axial Cables, F-Connectors and HDMI leads.

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