Terms of Use

By using the Hometech Support website you show you are agreeing to keep to these terms. If you don’t accept these terms, please do not use the website. To print these terms and conditions, select ‘file’ from your toolbar and then ‘print’.

Fault on website

If you find that the Hometech Support website is not working correctly, please contact us either via the Contact Us section, or by telephoning 0800 304 7777.

Applying for Products and Services

Hometech Support may change the prices and details of products and services (and any offers) without giving notice. We can only provide products and services if they are available, and we cannot guarantee that they will be if third party providers are involved.

Changes to terms of use

Hometech Support has the right to change these online terms of use at any time. It is your responsibility to read the website terms of use regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms of use. We recommend that you print off and keep a copy of these terms of use occasionally, as well as copies of the Summary of Cover and Plan Wording relating to any product you purchase online. Each individual plan has its own Terms & Conditions, Summary of Cover and Plan Wording that will be provided at the time of purchase.

Customer Service Availability

Our Customer Service and Technical Helpdesk can be reached on, Freephone, 0800 304 7777 during the following times (plan holders only):

Monday – Friday: 08:00 – 18:00
Saturday – Sunday: Closed

Alternatively you can get in touch via the contact us page at any time. We endeavour to get to any queries in 12 hours.


As far as the law allows, Hometech Support will not be responsible for any losses you suffer as a result of using this website, including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.

We cannot guarantee that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.

These terms and any dispute or claim that arises in relation to them will be governed by the laws of England and Wales, unless you live in Scotland in which case the laws of Scotland apply. If any of these terms of use (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of England and Wales, we will delete the relevant terms and the remaining terms of use will continue to be effective, binding and enforceable. Nothing in these terms of use excludes our liability for death or personal injury resulting from our negligence.

Intellectual Property Rights

Hometech Support owns the intellectual property copyrights to all content in this website.

Links to Other Websites

There are a few hypertext links in this site that will take you to websites not under our control. When you click on any of these links, you will leave our website. We have no control over, and accept no responsibility or liability for the material on any other website.


Hometech Support images, logos and names on this website which identify us, our policies, products and services are our trademarks. Nothing on this website gives anyone any licence or right to any image, logo or name.

Using the Website

For the best experience when using our website, please use one of the following browsers: Microsoft Internet Explorer version 7.0, or above; Firefox 6.0; Safari v5 or Chrome v4.

Email: enquiries@ hometech-support.com
Telephone: 0800 121 8611
Writing: Home-tech-Support Ltd, 168 Church Rd, Brighton BN3 2DL