Problem
When your Sky box displays a message stating that you are using the wrong viewing card, this can be because the card is slightly burned due to the heat that naturally generates inside the box. Ultimately, the viewing card will need replacing is not recognised by the box you are using until it is paired with the box.
The Solution
Phone Sky support on 0344 2414 141 to order a new card.
You will then need to call Sky to pair the card.
When the card is paired your channels will be viewable once again.
